Frequently Asked Questions
How much is shipping?
Standard shipping is free on every product, including freight, with a 2–5 business day delivery timeframe. Express shipping is $100 USD with a 2 business day delivery timeframe. These are the only shipping options. See our shipping details.
What if checkout does not show a shipping option?
Do not complete the order. Email jetskihelp@gmail.com with the product link and destination so availability and delivery requirements can be reviewed.
Is freight shipping free?
Yes. Standard freight shipping is free. Provide a reachable phone number for delivery coordination.
How do I track my order?
Tracking information is sent to the email address used at checkout after the order ships. Carrier updates may take time to appear after a label is created.
What should I do if an item arrives damaged?
Take photographs and contact us promptly with your order number. Follow the reporting deadlines and category-specific conditions in our returns policy. Note visible freight damage on the delivery receipt before the driver leaves whenever possible.
Can I pick up an order locally?
Local pickup is not offered unless it is specifically confirmed in writing before purchase.
How do I request a return?
Email jetskihelp@gmail.com with your order number and the reason for the request. Review the Returns Policy for eligibility and timing.
Can I ask a question before ordering?
Yes. Use our contact form and include the item link, your question and your delivery ZIP code. For fit or compatibility questions, include the relevant measurements or model number.
Do all items have the same return terms?
No. Eligibility varies by category. Heavy equipment, electronics, standard products, custom orders and clearance items have different conditions. Approved non-defective returns may be subject to a 10–15% restocking fee. Read the full returns policy before ordering.