Returns Policy

We want you to be satisfied with your purchase. Due to the nature of heavy equipment and specialized products, return eligibility varies by product category. Please review the details below.

Heavy Equipment

Heavy equipment, including mini excavators, skid steers, car lifts and other freight-shipped machinery, may be returned within 30 days of delivery. For non-defective returns, the buyer pays a 15% restocking fee and the return freight costs to our facility. Contact us before arranging freight so we can provide the receiving location and carrier instructions. You may schedule return freight with an approved carrier, or ask All Point Sales to arrange a freight pickup. If we arrange pickup for a non-defective return, we will provide the freight cost for your approval before booking. Do not send freight to our PO Box.

No restocking fee or customer-paid return shipping applies when the item is defective or we shipped the incorrect item.

Electronics and Diagnostic Products

Electronics, including diagnostic scanners, cameras and similar equipment, may be returned within 30 days of delivery for any reason, free of charge. There is no restocking fee and no return shipping charge for these returns. Contact us for prepaid return shipping instructions before sending the item.

Standard Products

All other items, including tools, accessories, and apparel, may be returned within 30 days of delivery provided that:

• The item is unused

• The item is in its original packaging

• All accessories, manuals, and components are included

For standard products, custom orders and clearance items are final sale and not eligible for non-defective returns. This exception does not limit the electronics return policy above or returns for defective or incorrect items.

Return Process

To initiate a return, email support@allpointsales.com with your order number and a description of the issue. In some cases we may request photos of the product.

If the return is approved, you will receive a Return Merchandise Authorization (RMA) and instructions for sending the item back.

Returned items must be securely packaged. Include all supplied components and use the original packaging where available. We recommend using a trackable shipping method.

Refunds

We process approved refunds within 2 days after receiving the returned item. Your card issuer or payment provider determines when the credit appears in your account. Approved refunds will be issued to the original method of payment.

Restocking Fees & Shipping

For heavy equipment and standard products, customers are responsible for return shipping costs unless:

• The product was defective, or

• The incorrect item was shipped.

Standard outbound shipping is free. Electronics returns are also free.

Approved non-defective returns of heavy equipment and standard products are subject to a 15% restocking fee to cover handling and inspection. No restocking fee applies to defective items or items we shipped incorrectly.

Freight and oversized shipments must be returned using an approved carrier, and return freight charges for non-defective items are the responsibility of the customer. This does not apply to electronics returns, defective products or items we shipped incorrectly.

Return mailing address

All Point Sales
PO Box 794
Bedford, VA 24523
United States

Contact support@allpointsales.com for return approval and shipping instructions before sending an item. For freight or items that cannot be delivered to a PO Box, obtain the appropriate delivery instructions before arranging shipment.