Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays. Tracking information is sent after an order ships.
Shipping Coverage and Rates
The shipping options shown at checkout are based on the delivery address and the products in the cart.
- Contiguous United States: Free standard shipping is currently available. A $15 Express option may also be displayed.
- Alaska, Hawaii, and other non-contiguous U.S. destinations: Standard shipping is currently $25 where service is available.
- Supported international destinations: Available carrier-calculated services may be displayed through USPS or DHL Express.
If checkout does not provide a shipping option for an address or product, do not complete the order. Contact us so availability and delivery requirements can be reviewed.
Oversized and Freight Products
Products that require oversized, freight, appointment, liftgate, unloading, or other special delivery arrangements must state those requirements on the product page or through the applicable checkout option. Do not assume that special handling is included unless it is specifically stated in writing.
Delivery and Signature Requirements
A signature may be required for high-value shipments. Customers are responsible for providing a complete and accurate delivery address and for being available when an appointment or signature is required.
Damage Inspection and Reports
Inspect shipments promptly. Note visible freight damage on the carrier's delivery receipt before signing whenever possible, take photographs, and report parcel damage within 24 hours of delivery. Contact support@allpointsales.com with the order number and photographs.
Contact Information
Business Address: 841 Orange Street, Bedford, Virginia 24523, United States
Phone: 540-546-5375
Email: support@allpointsales.com